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If your bank account is linked to your PayPal account it can take a further 14 days for this refund to hit your bank account - this is due to PayPal processing times. We dont offer exchanges right now. If you have a delivery related question or maybe you need to track your order. By enabling them, you are agreeing to our. Shorts, here, and a member of our team will look into it. Print off your returns label and attached it to your parcel. Log onto your Portal here . APP EXCLUSIVE - 25% OFF ALMOST EVERYTHING!*. If youve received an item thats not in perfect condition please head over to our Contact Us section so we can get this fixed for you. Please dont use any faulty items after finding the fault, or we may not be able to provide a refund. Please wait 14 days before contacting us about your refund if you havent heard from us yet. Please note, if you choose to return via any method other than one of our chosen carriers, you will remain responsible for the item(s), including any loss or damage, until we receive. If this happens to you and you think weve made a mistake, you can Contact Us and we will discuss the matter with you further. We cannot offer refunds on pierced jewelry, beauty products & fashion masks or swimwear & underwear if the hygiene seal is not in place or has been broken. *Extra 10% discount sent via email to new subscribers only. Repack your items. To save on returns cost, its best to return your items in one parcel. #betheMAN. Log onto our portal here. Any orders placed from 16th Dec 22 onwards are eligible for 28 days only. It can usually take up to 7 working days (excluding weekends and bank holidays) from the date of your return for your parcel to be delivered back to our warehouse and processed. Please keep your orders separate, as returning more than 1 order in 1 parcel may delay your refund. Copyright 2022 boohoo.com. *Extra 10% discount sent via email to new subscribers only. How long does it take to process my return? get the item of your choice. Log onto your Portal here . Once you have processed your return in the portal you're ready to post it off! Product name and codes of the items you returned. If you have a shipping related question or maybe you need to track your order. Re-pack the item in its original packaging with labels and tags still attached. The funds should appear on your bank statement within 3-5 working days (how long depends on your card issuer). Buy Now, Pay Later! Returns FAQs You may be liable for import VAT (normally applied to goods over 15) and pay a custom duty charge (if your order value is over 135). For USA, Canada, Australia and New Zealand customers please return items within 28 days of the date shown on your dispatch note. We would like to show you a description here but the site won't allow us. No packaging, no problem! Log onto our portal here. 2. Please note that where a product is purchased at a boohooMAN pop-up store or event, boohooMAN will only accept returns and refund payment where the product is faulty. 2. Simply choose the locker thats most convenient for you - whether thats close to home, work, gym or another place you frequently visit. If you have a delivery related question or maybe you need to track your order. Please turn it on so that you experience this sites full capabilities. Repack your items. Repack your items (These need to be unworn/unwashed/unused and with original tags). I can't see the refund on my bank statement. Refunds will not be given if they do not comply with our returns policy. Jeans, Login to our returns portal. 1. For some banks and credit cards your refund can show on the same date as the original purchase, sometimes it can also show as the same transaction. Please note, we cannot offer refunds on cosmetics and pierced jewellery or on swimwear and lingerie if the hygiene seal is not in place or has been broken. If you've returned items from an order paid for with Afterpay, and you're near the end of your invoice period, we'd recommend extending the deadline to avoid payment charges, this can be done via the Afterpay app. The value of any items returned will be deducted from your final payment first, you can find out more and see an example of how this works by clicking here. Post if off! The clothing isn't even that great either, sweatshirts have an abnormally large knitting pattern compared to any regular clothes that you could buy at a store for $10. 3. No packaging, no problem! Items must be unworn and unwashed with the original labels attached. Please note we've extended our returns to 28 days so a typical refund may take longer than usual. For International returns (inc Channel Islands & Isle of Man) you will need to pay for your return, you will need to get your returns label via the portal. You may be liable for import and pay a custom duty charge for orders over the customs threshold. 1. weareMAN. Ive paid with Afterpay How do returns & refunds work? Using your own method of return, refunds will only be processed once the items have arrived to our warehouse and If your items dont make it back to us, youll need to open a dispute with the carrier. Once you have processed your return in the portal you're ready to post it off! You can cancel your contract here. There will be a charge for returning the item to us at a fixed amount of 1.99 which will be deducted from the amount to be refunded to you. } Please note: In the event of a discrepancy between the value of the returns entered in the portal and the actual items received we reserve the right to recover any shortfall from you. 4 Once you have processed your return in the portal, you're ready to post it off You'll get an email once we receive your returned item. Whether you're on website or app, just flip the switch! blocking them. DUTY AND TAX FOR ALL EU DELIVERIES WILL BE PAID FOR BY BOOHOO. For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. boohoo ROI returns are FREE and easy and can now be made via our customers local Parcel Connect store. If its been 14 days, well get this looked into for you ASAP; just head over to our Contact Us section with the below information. You will need your order number and email/last 4 digits of your phone number. By enabling them, you are agreeing to our. To experience the full world of Boohoo, please enable these or check whether another program is This does not affect your statutory rights. Unfortunately we cannot accept returns after this time. Simply return your item(s) and reorder for a replacement. You may be liable for import VAT (normally applied to goods over 15) and pay a custom duty charge (if your order value is over 135). You wont be able to attach an image of the proof of postage just yet (unless youre contacting us via WhatsApp) but make sure you have one ready for when you receive a reply from us. A typical refund will take up to 21 days, thats 14 days you returning and us processing it, with up to 7 days for it to make its way through the banking system. Copyright 2022 boohoo.com. By enabling them, you are agreeing to our. Our team will make sure all is in order and authorise your refund - this could take us up to 3 days once it arrives back in our warehouse. Don't worry, if this does happen we will contact you first. From the Orders Details menu, select Returning an Order. Using your own method of return, refunds will only be processed once the items have arrived to our warehouse. If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued. To experience the full world of Boohoo, please enable these or check whether another program is boohooMAN is a global online fashion retailer offering thousands of styles across menswear so that you can stay ahead of the trends. Click here to generate and print off your returns label and to find your nearest store. Well make sure to keep you in the loop and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. We try to process returns ASAP but some refunds can take up to 14 days to be processed + your banks handling time (up to 7 days). By subscribing, you agree to receive marketing communications from boohoo by email. If you have any questions about extending your invoice, please contact Klarna. Please note, if you choose to return via any method other than one of our chosen carriers, you will remain responsible for the item (s), including any loss or damage, until we receive. Please note, we cannot offer refunds on cosmetics and pierced jewellery or on swimwear and lingerie if the hygiene seal is not in place or has been broken. Kindly note that it can take 3-5 working days for the payment to show on your account (depending on your card issuer) after the refund has been processed. Shop from our range of items including t-shirts, jeans, knitwear, sweats, coats and accessories; if you want it, we're pretty sure we've got it! Follow the steps below: 1. Unfortunately we cannot accept returns after this time. Om van de volgende voordelen te genieten. You can return your item to us for a refund, and then place a new order to get the item of your choice. For all other International customers, please return unsuitable items within 28 days of the date you receive the parcel. Your browser's Javascript functionality is turned off. If your items dont make it back to us, youll need to open a dispute with the carrier. Returns Policy | Returns Portal - boohooMAN; 2. uk & international returns - boohooMAN; 3. You may be liable for import VAT (normally applied to goods over 15) and pay a custom duty charge (if your order value is over 135). For International returns you will need to pay for your return, you will need to generate your returns label via the portal. If this happens to you and you think weve made a mistake, you can Contact Us and we will discuss the matter with you further. You don't need to remember to keep your proof of postage - it's all digital! If youve received an item thats not in perfect condition please head over to our Contact Us section so we can get this fixed for you. If this happens to you and you think weve made a mistake, you can Contact Us and we will discuss the matter with you further. Returns via the portal are fully tracked. Unfortunately we don't offer an exchange facility. Returns are an extreme hassle to deal with. Refunds will not be given if they do not comply with our returns policy. See our, {{#days}}{{days}}d {{/days}}{{hours}}h {{minutes}}m {{seconds}}s, On dirait bien que vous nous rendez visite sur. For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery . If you have received a faulty or an incorrect item, please contact customer services clickhere. This does not affect your statutory rights. Shop from our range of items including t-shirts, jeans, knitwear, sweats, coats and accessories; if you want it, we're pretty sure we've got it! Follow the steps below: 1. FAST, TRACKABLE & COST EFFECTIVE using the returns portal You've got 28 days to send something back to us from the day you receive it. Simply return your item(s) and reorder for a replacement. depends on your card issuer). For USA, Canada, Australia and New Zealand customers please return items within 28 days of the date of delivery. Hear about exclusive offers, get early access to collabs & quicker checkout. If you have already paid your invoice or the value of your return is higher than your outstanding balance, then you will receive a refund from Afterpay for the items that you have returned. There will be a charge for returning the item to us at a fixed amount of 1.99 which will be deducted from the amount to be refunded to you. Returns and Refunds | Boohoo You dont need to remember to keep your proof of postage its all digital! If youve received an item thats not in perfect condition please head over to our Contact Us section so we can get this fixed for you. For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. by January 24, 2022. by January 24, 2022 0 comment. Please use the address label provided, any handwritten address labels will cause delays with your refund and may mean you need to pay import VAT and a customs duty charge. You've got 28 days to send something back to us from the day you receive it. For International returns you will need to pay for your return, you can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office. We dont offer exchanges right now. Were really sorry to hear that youve received an item thats not in perfect condition. You can generate a returns label from our website, attach it to your parcel and then send it back to us. To experience the full world of Boohoo, please enable these or check whether another program is If your items dont make it back to us, youll need to open a dispute with the carrier. https://www.boohooman.com/ie/customer-service#folder-cs-folder-contact You are of course welcome to return any unwated items back to us for a refund, you can log and arrange this on our return portal here: https://boohooman.returns.international/ Have a great day and take care, Fiona If you decide to keep one of the items, you need to pay for delivery. Vests. returning. them or get a refund. Please keep your orders separate, as returning more than 1 order in 1 parcel may delay your refund. Using your own method of return, refunds will only be processed once the items have arrived to our warehouse and If your items dont make it back to us, youll need to open a dispute with the carrier. For International returns you will need to pay for your return, you can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office. We have printer-less options too if you dont have a printer! Youll find these alternative methods below: Write to us via post: boohoo, PO Box 553, Burnley, BB11 9GD. You can return your item to us for a refund, and then place a new order to get the item of your choice. A refund will then be issued by Zippay once your return has been processed. Om van de volgende voordelen te genieten. You will be charged per parcel you return, if multiple returns are made on the same order, additional fees will apply. So that we can get this fixed for you please head over to our Contact Us section.