But when it came to the current situation, it didn't honor the deal, the suit claims. Another seller, who requested anonymity, says he sold one pair of tickets on the platform to a popular event in Los Angeles scheduled for March 8, and did not receive his payout for more than a month, only after raising holy hell. He says he called 10 times and heard similar reasons for pay delays: issues with PayPal. [4] The formal name of the user agreement is StubHub Marketplace Global User Agreement, and you can find a copy of it here: https://www.stubhub.com/legal/?section=ua. For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. Instead, theyre offering customers 120% credit for the canceled purchases, according to a letter from the companys president. All rights reserved. President Donald Trump says he spoke with several families including Antwon Rose's President Donald Trump says he spoke with several families including Antwon Rose's. Lindsay is the author of this solution article. 07-26-2021 09:10 PM 0 Reply Alastor Backup Singer Re: Event cancelled - Seller refunds? [9] But go ahead and set this down for review on your calendar because in this authors experience, StubHub may not respond. The answer is yes, StubHub is legal. Unfortunately you will not be entitled to a refund. "When all these events got canceled at the same time and the buyers wanted their money back, StubHub didn't have it. Those will be paid out by the end of May. StubHub's sole discretion (unless a refund is required by law)." 24. 1:00 StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of. However, their respective terms of service seem to leave the door open for shutting down refunds if need be as things progress. / CBS New York. The Associated Press. Community Rules apply to all content you upload or otherwise submit to this site. If a ticketholder can't attend, they can resell their tickets on StubHub with no selling fee. Ticketmasterand its owner,Live Nation, whose pandemic ticketing policies were also subject tocomplaints and lawsuits, offers refunds or credits if an event is canceled once it gets funds from the event organizer. This doesnt mean, of course, that folks arent having any trouble with some of these other major marketplaces. Those will be paid out by the end of May. Sucker punch in OVC tournament leads to 3 ejections. After a canceled event, StubHub charges the seller for the amount collected. Unfortunately, not all ticket sellers and venues are making it that easy. | NY Call 1-(888)-364-3065 |NYC Health Dept. The settlement will also end a multi-state investigation into StubHub's alleged refusal to provide customers with refunds for cancelled events, reports Law360. Our mission to make business better is fueled by readers like you. The cost of loneliness: Social isolation holds back workers and costs employers billions, Businesses and consumers are borrowing more, despite rising interest rates, Why a Guarneri violin is expected to fetch $10 million at auction. In an interview, StubHub customer experience vice president Daron Fowlks declined to comment on litigation but said that customers who bought tickets to events in the U.S. or Canada on or before March 25, 2020, and were issued credits for cancellations, will now get refunds. Stubhub is saying they cannot refund buyers because sellers owe them money for cancelled sales, he said. We have a situation right now where we had over 20,000 events canceled, basically at the same time," StubHub president Sukhinder Singh Cassidy told Axios.com. They're trying to claw that back. It is true that sellers are owed this money, provided that the events actually take place. The buyer will be provided a credit for 120% of the total amount originally paid or the option of a cash refund. [3], What you may not know, however, is that StubHubs user agreement[4] contains a provision that lets you file a refund arbitration claim against StubHub and requires StubHub to pay all of your (and their) arbitration costs. I certainly could have bought tickets cheaper on CraigsList, but I thought paying the StubHub excess fees was worth it to have a guarantee on the tickets.. These include national distributors like StubHub and Ticketmaster, as well as local organizations, including the Annenberg Center for the Performing Arts and the Penn Museum. Theyre trying to tell people they either have to accept a voucher for a percentage more than the ticket price or theyre going to reschedule the event, he said. Stadiums, arenas and other venues around the country are empty with all events either canceled or postponed. If you've purchased tickets, you'll . Also, always look at the delivery date for the tickets to ensure they arrive before you leave . News provided by The Associated Press. Paul Sawers / VentureBeat . FORTUNE may receive compensation for some links to products and services on this website. The suit accuses StubHub of breach of contract, conversion, negligent misrepresentation and violations of various California consumer protection laws. 2875 Michelle Dr., Ste. Ja Morants allegations of aggression off the court, explained. |, How to Get a Refund from StubHub Because Getting a Future Credit for an Event That May Never Happen Just Sounds Sketchy. It is simply a platform that connects people who are selling tickets with people who wish to buy tickets. Canadian Doug Farley was supposed to visit New York City in mid-March to see his Calgary Flames take on the Islanders, Devils and Rangers, but the NHL season, like everything else, was paused, so he tried to get a refund. Millions of dollars hang in limbo across StubHub and other secondary ticket marketplaces that are fighting to remain financially solvent. Virginia, along with nine other states and DC, has reached an agreement with StubHub, an online ticket reseller, after the company refused to pay refunds for events canceled as a result of COVID-19. If an event is cancelled and will not occur at a later date, StubHub will send the Buyer an email offering the Buyer the opportunity to return their tickets within 2 weeks in order to receive. As if the cancellation of sporting events and concerts wasn't enough. He also eventually received his payment on the night of April 3. Jackson, MS 39216 Join us for a free, virtual event for International Women's Day on March 8! Tel: 205.795.6588 Marketplace is a division of MPR's 501 (c)(3). According to Celebrity Access, the company furloughed 67 percent of its workforce last week. Attn: Litigation Department Im not proud of having to do it, but in order for us to be there for our customers post-recovery, we have to make these tough decisions now, Cassidy told Axios.com. Are there rules to follow when attending an event? StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many customers, the company told The Associated Press. The ticket service changed its refunds policy just as the COVID-19 pandemic was picking up steam in the U.S., announcing that it would only give customers credit rather than cash when concerts, sports games and other events were canceled. Tel: 601.427.4050 This argument incorrectly assumes that StubHub has not already paid sellers for tickets that sold prior to the unprecedented wave of cancellations, or that all sellers have a net positive balance with StubHub. College basketball conference tournament predictions: Picks for every mens league. If an event is rescheduled or postponed, your ticket will be good for the new date. No representation is made that the quality of legal services to be performed is greater than the quality of legal services performed by other lawyers. Take a look at what they promised those valued customers (emphasis is theirs): If you bought tickets on StubHub and your event is still happening, you are good to go! Moyles had a similar experience: She requested a refund on March 17 and was told to hang tight for processing. But another major sticking point in all of this is event postponements, an entirely separate category of cases. Stay home if you are sick and advise others to do the same. StubHub, however, won't offer refunds to anyone who bought a ticket after March 25 of last year if an event is canceled only credits. April 7, 2020 (https://www.classaction.org/blog/stubhub-hit-with-class-action-after-pulling-fanprotect-cash-refund-promise-for-coronavirus-related-cancellations). Expert: Parents Be Mindful Of Children's Stress After Months Of Isolation, Chopper 2 Over Empty NYC Streets, Landmarks, Centers for Disease Control and Prevention. "@sukhindersingh, that's not going to go over very well.https://t.co/GeNuH5WD4l pic.twitter.com/zHYY2Tp6Fg. StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller failed to provide them with refunds over events cancelled due to the COVID-19 pandemic.. If you want to receive local news alerts, please download our WPXI News App. It is your responsibility to check with the venue, team, or performer website to understand all health and safety requirements before you go. Its not acceptable, he said, explaining what to write. Get browser notifications for breaking news, live events, and exclusive reporting. pic.twitter.com/onFRrGVh6S. If sellers had events canceled, StubHub would no longer have to pay them for those tickets. As pointed out by @don_shano, this is not only absurd (fans deserve their $ back), its unethical and likely illegal. A quick search on Twitter yields dozens of accounts complaining that they have not received refunds for events that were canceled, or payouts for events that already happened. It depends on where they got those tickets. Are you willing to go through this process of a rescheduled event when you dont know what the future holds for you and how its going to be happening and what your seats are even going to be, because everythings changed; or do you want a refund, consumer lawyer Craig Kimmel said. StubHubs FanProtect promise boasts that every order is 100% guaranteed because 99% guaranteed just sounds sketchy.[11] If you think that is a broken promise because receiving future credit for an event that may never happen just sounds sketchy too, file a refund arbitration claim to get your money back. StubHub and several more of these. At regular volume, we can afford to take that risk. Emily Kreifels of New Jersey, who spent $145 for three tickets to Disney on Ice scheduled for March 29, went through the same back-and-forth. This station is part of Cox Media Group Television. Instead of full refunds for canceled events, they changed it to a COUPON worth 20% more than the value of the ticket. We will process the refund to your original payment method within 5 days. StubHub will pay out over $16 million in refunds to over 75,000 customers for events canceled at the start of the pandemic last year. For the reasons described above, the likely result of these quick-fire response and payment requirements is that StubHub will agree to pay your refund claim on or around the due date. Yes "When an event is canceled, you will receive a @StubHub coupon worth 120% of your original order. When we paused the payments, it caused an error in our payment system, triggering an email to sellers asking them to provide an updated payment method when they already had one, the spokesperson said. They were really good. Each cancelled show was a loss to StubHub of their fees which now represented as much as 45% of the total sale. The credit is valid for one year (365 days) and you can apply this credit toward any live event listings on our site in the same currency. These policies are subject to change, so please refer to the venue, team, or performer website for the latest requirements prior to your event. Stated performance for THIS DATE, THIS EVENT, is canceled. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the. What is your rescheduled or postponed event policy? A Wisconsin man has sued the giant online ticket reseller StubHub for reneging on its money-back guarantee for events now canceled because of the coronavirus pandemic. Simply go to your. See Paragraph 22, Section C, titled Costs of Arbitration, in the user agreement. Explain your scenario, and provide any applicable evidence. Gibbs Law Group filed a complaint on May 1, 2020 against StubHub for refusing to refund customers who purchased tickets for events that have been cancelled in light of COVID-19. I want to assure you that StubHubs FanProtect Guarantee protects every purchase the ticket you have purchased on our site will get you into the event or we will make it right, reads the update, which is also signed by Cassidy. [3] StubHub Hit with Class Action After Pulling FanProtect Cash Refund Promise for Coronavirus-Related Cancellations. ClassAction.org. See, If a team, venue, or event organizer relocates seats due to social distancing measures and the new seat doesn't match what the buyer originally purchased, the buyer, If the primary doesn't invalidate the seller's tickets and they drop the order, the seller will face consequences under our. Unless you want a refund. For third party ticket resellers, it gets even more complicated. The suit accuses StubHub of breach of contract, conversion, negligent misrepresentation. StubHub updated their policy today. At first I was skeptical after reading poor reviews, I guessed they might purchased from untrustworthy sellers. It was a waiting game until March 30. The event was canceled and turned into some online-only baloney. Blockchain Technology Makes Buying Concert Tickets Cheaper, And May End Robots Buying In Bulk, Tri-State Coronavirus Travel Advisory Quarantine List, Resources, Hotlines, Unemployment & Covering Bills, Remote Learning Tools For Parents Teaching At Home, CBS2's Dr. Max Answers Your Health Questions. What happens to showgoers and sports fans when events across the globe are canceled and tickets are no good anymore? Its just missing with no explanation. Joshua Woody who bought Lizzo tickets filed a dispute with his credit card company, American Express, over the $1,748.70 he says he was owed, and it found in his favor. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. They will offer you either 120% credit on a future ticket purchase, or give you your money back. The NHL suspended its season March 12. Through it all, Marketplace is here for you. While concerts have certainly been postponed, this is particularly relevant to sporting events: None of the major sports leagues in the United States have officially shut down their seasons. Just a heads-up that some of the services were reviewing here have affiliate partnerships with us, so we may earn a commission if you visit one of them and buy something. At the same time, consumers who had purchased approximately $5 billion annually from StubHub clamored for refunds of the tickets they had bought for shows which were postponed or cancelled as. All Rights Reserved. Also, if time permits, you can simply re-sell your tickets on StubHub (see our How to Sell Tickets on StubHub tutorial) or another popular ticket resale website. When an event is canceled, you will receive a StubHub coupon worth 120 percent of your original order. StubHub FanProtect Guarantee: Trusted by people worldwide, we back every order so you can buy and sell tickets with 100% confidence. This may include wearing a mask at all times, providing proof of your COVID-19 vaccination status, or submitting proof of a negative COVID-19 test within a certain window of time (e.g. StubHub promised its customers a full cash refund for cancelled events with its FanProtect Guarantee. [6] See Paragraph 21, titled Applicable Laws and Jurisdiction, and Paragraph 22, titled Legal Disputes, of the user agreement. Each cancelled show was a loss to StubHub of their fees which now represented as much as 45% of the total sale. If you purchase a product or register for an account through one of the links on our site, we may receive compensation. 505 North 20th Street Viagogo refused to refund her . Use of this website signifies your agreement to our, Read more about our event cancelation policy, relist your tickets and we'll waive the sell fee. Save my name, email, and website in this browser for the next time I comment. Request to speak to a Vivid Seats agent. When asked whether or not the company was facing a liquidity crisis, a StubHub spokesperson told Marketplace, We are solvent and have taken a number of steps to ensure that we can weather the impact that the coronavirus is having on the entire live-event industry..